Shipping and Delivery
Last updated: 2 July 2026
Studio collection (free)
Recommended for Nairobi buyers
Location: Kuona Artists Collective, Centre for the Visual Arts
Address: Likoni Ln, Likoni Cl, off Denis Pritt Rd, Hurlingham, Nairobi, Kenya
Cost: Free
- An appointment is strongly recommended. Contact us at 0723 727924 or sales@shop.dennis-muraguri.co.ke to arrange a convenient time.
- Please bring the order confirmation email (printed or on your phone) and a photo ID matching the name on the order.
- Risk in the goods passes to you at the point of collection.
- If you cannot collect within 14 days of your order confirmation, please contact us to make alternative arrangements.
Postal and courier shipping
Prints are shipped flat-packed or rolled in a protective tube depending on size. All orders are carefully packed to prevent damage in transit.
| Region | Estimated delivery | Notes |
|---|---|---|
| Kenya (outside Nairobi) | 3–7 business days | Domestic courier |
| East Africa (EA) | 5–10 business days | Regional courier |
| Europe / UK | 10–21 business days | International courier; customs may extend |
| North America / US | 10–21 business days | International courier; customs may extend |
| Rest of world | 14–30 business days | Varies by country |
Delivery estimates start from dispatch, not order date. We typically dispatch within 1–3 business days of receiving cleared payment.
Customs, duties, and import taxes
For international orders, the buyer is the importer of record. Any customs duties, import VAT, brokerage fees, or other charges levied by the destination country are the buyer's sole responsibility. We cannot predict these costs — check with your local customs authority before ordering.
If you refuse to pay customs fees and the parcel is returned to us, we will refund the product price minus outbound shipping costs.
Tracking
Where a tracking number is available, we will include it in your dispatch confirmation email. Not all shipping routes provide end-to-end tracking.
Lost or delayed parcels
If your parcel has not arrived within the estimated window, please contact us at sales@shop.dennis-muraguri.co.ke with your order number. Please report non-arrival within 30 days of the dispatch date so we can investigate with the carrier.
Damaged in transit
If your order arrives damaged, please email us within 48 hours of receipt with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund. See our Refunds & Returns page for the full process.
Questions?
Email sales@shop.dennis-muraguri.co.ke or call 0723 727924. We aim to respond within 2 business days.