Refunds and Returns

Return window

You may return eligible items within 14 days of delivery (or collection from the studio). To initiate a return, email sales@shop.dennis-muraguri.co.ke with:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos if the item is damaged or incorrect

We will respond within 2 business days with return instructions.

Eligible returns

Items are returnable if they are:

• In original, unused condition
• In original packaging (or equivalent protective packaging)
• Not in the excluded categories below

Non-returnable items

The following cannot be returned unless defective or misdescribed:

• Custom-size prints ordered to specification
• Signed or numbered limited-edition prints (where this is stated in the listing)
• Items that have been framed, handled, or altered after receipt

Return shipping

Customer-paid — unless the item is defective, misdescribed, or was damaged in transit, return shipping is at your cost. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

We pay return shipping — if the item is faulty, misdescribed, or we sent the wrong product.

Refunds

Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–10 business days. You will receive an email confirmation. Outbound shipping costs are non-refundable unless the return is due to our error.

Damaged in transit

If your order arrives damaged, email us within 48 hours of receipt with:

• Your order number
• Clear photos of the damaged item
• Photos of the packaging (please keep the packaging until the claim is resolved)

We will offer a replacement or full refund — whichever you prefer — and cover all return shipping costs.

Studio collection returns

If you collected your order from the studio and there is a problem, please contact us within 14 days. You may return the item to the studio directly (appointment recommended) or we can arrange an alternative resolution.

Statutory rights

Nothing in this policy affects your statutory rights under applicable consumer protection law. If you have any doubt about your rights, you may seek independent advice.

Contact us

Email: sales@shop.dennis-muraguri.co.ke
Phone: 0723 727924
We aim to respond within 2 business days.