Got a question?
No problem.

We strive to ship our products within 48 hours of receiving your initial order, mostly as soon as is physically possible. This takes into account weekends and public holidays.

DHL fulfils most of our domestic and international shipping. Alternatively, if you live within or near the Hurlingham area you can opt to call in and collect your purchase in person.

No. It is not required to link your bank account to order from this store as a guest.

If you have a DHL account you can track the progress of your order through their website during shipping.

Members can access the area for any member from the “My Account” page by clicking “View”. You can enable all sections of the member area to view a list of accessible content (posts and pages), products, discounts, and/or public membership notes.

We use a Website Application Firewall to keep our admin area secure. Our application administration directory is password protected and we always use strong passwords generated by random string generators. We use two-step verification and third-party authenticators on our login screens. We limit login attempts and couple this with limited login access to particular IP addresses with disabled login hints. We require our users to use strong passwords for account creation and periodically schedule password resets for all users to avoid compromised passwords that users may have over multiple services. User accounts that are open and idle for a set period of time are automatically logged out. Our memberships comply with privacy regulations like the GDPR, CCPA and PECR. We take all these steps to ensure the utmost security as we value your information.

You can manage your account from the “My Account” section (click on the person icon in the navigation menu).